Privacy policy

Effective Date: December 25, 2025

Last Revised: July 20, 2026

At Foamnest™, protecting your privacy and maintaining your trust is fundamental to our core values. This Privacy Policy outlines how we collect, store, utilize, and safeguard your Personally Identifiable Information (PII) when you browse our website, interact with our services, or make purchases from our store.

1. Information We Collect

We collect necessary personal data to process your transactions smoothly and deliver a seamless online shopping experience.

Information You Provide Directly

When you place an order, create a customer profile, subscribe to our newsletter, or reach out to our customer care team, we may collect details such as:

  • Full name and contact numbers

  • Shipping and billing addresses

  • Email address

  • Payment authorization details

Automated Technical Data

Whenever you visit or navigate our platform, certain technical data is captured automatically, including:

  • Device IP address and general geographic location

  • Browser type, operating system, and hardware identifiers

  • Site interaction metrics captured via cookies and local storage technologies (detailed in Section 5)

2. How We Utilize Your Data

We process collected personal data strictly for legitimate business purposes, including:

  • Order Processing & Delivery: Executing payments, arranging shipping with courier networks, and providing automated delivery updates.

  • Service Enhancement: Analyzing browsing behavior to optimize site functionality and refine our bath product line.

  • Customer Care & Marketing: Answering support inquiries and—where you have opted in—delivering updates regarding promotions and new bath releases.

  • Fraud Prevention & Security: Monitoring transactions to safeguard against unauthorized access and fraudulent chargebacks.

3. Data Protection & Security Controls

We deploy multi-layered security measures to guard your personal credentials against unauthorized access or disclosure.

  • SSL Data Encryption: All payment interactions and sensitive transmissions are secured using standard Transport Layer Security / Secure Sockets Layer (SSL) protocols.

  • Restricted Personnel Access: Access to consumer information is strictly limited to authorized staff who operate under non-disclosure obligations.

  • Zero Payment Card Storage: Foamnest™ does not store or retain raw payment card numbers on our internal servers after a purchase is processed.

4. Third-Party Sharing & Marketing Partners

We do not sell, license, or trade your personal details to outside third parties for their independent commercial use. However, we do share data with vetted service providers who assist us in operating our storefront and processing transactions.

Advertising & Analytics Integrations

We permit select marketing and analytics partners to deploy cookies, pixels, or script tags on our site to deliver interest-based ads across external web networks.

Key advertising partners include:

Information collected by these external vendors is subject to their respective privacy disclosures. You may opt out of customized advertising through the links above or via your browser's cookie preferences.

5. Cookie Policy

Yes, our platform uses cookies and similar tracking files.

Cookies are small data scripts placed on your device that help our system recognize your browser, remember cart items, and streamline your session.

We deploy the following cookie categories:

  • Essential Functionality Cookies: Necessary for basic navigation, shopping cart preservation, and secure checkout.

  • Performance & Analytics Cookies: Collect aggregated data regarding site usage to help us improve layout and speed.

  • Marketing & Retargeting Cookies: Used by advertising platforms to show tailored recommendations based on your preferences.

For detailed insights into platform cookies hosted via Shopify, please consult the Shopify Cookie Statement.

6. External Web Links

Our storefront may contain hyperlinks to independent third-party sites. These third-party destinations operate under their own distinct privacy policies. Foamnest™ carries no responsibility or legal liability for the content, security practices, or actions of external websites.

7. California Consumer Privacy Rights (CalOPPA Compliance)

In alignment with California online privacy standards:

  • Guests are permitted to browse our online store anonymously.

  • A direct link to this Privacy Policy is permanently displayed in our website footer.

  • Any revisions to this policy will be posted directly to this page with an updated revision date.

  • Customers may update or modify their personal information by contacting our support desk or adjusting their account preferences.

Do Not Track (DNT) Signals

Our system respects Do Not Track (DNT) browser settings and will not execute tracking cookies or targeted marketing scripts when a DNT signal is activated.

8. Protection of Children’s Privacy (COPPA)

Foamnest™ does not intentionally solicit or collect personal information from individuals under the age of 13. If a parent or guardian discovers that a child under 13 has provided us with personal information, please notify us immediately, and we will purge the data from our system promptly.

9. Incident Reporting & Data Breach Notice

In the unlikely event of a security compromise affecting personal user records, our team will:

  • Send direct email notifications to affected individuals within 7 business days.

  • Publish a formal security notice on our website homepage within 7 business days.

10. Email Communications & CAN-SPAM Act Compliance

We collect email details to process purchases, issue order updates, and—with your consent—send news regarding Foamnest™ collections.

In strict compliance with CAN-SPAM regulations:

  • We never employ deceptive email headers or misleading subject lines.

  • Promotional communications are clearly identified as marketing messages.

  • Every promotional email includes an accessible, one-click Unsubscribe link at the bottom.

  • Opt-out requests are processed immediately and without fee.

11. Contacting Our Privacy Team

If you have questions, feedback, or concerns regarding this Privacy Policy or your personal data, please contact us through any of the channels below:

Foamnest™ Privacy Support

📍 Address: 18400 Colima Rd, Rowland Heights, CA 91748, United States

📞 Phone: +1 (606) 259-8888

✉️ Email: service@nengflow.com