Return and refund policy

At Foamnest™, your satisfaction and peace of mind are our top priorities. We strive to deliver premium bath and home essentials that elevate your living space. If you are not completely satisfied with your purchase, this policy details how we manage returns, replacements, and refunds.

1. Return Window & Eligibility Criteria

We maintain a 30-day return window, giving you 30 days from the date of package delivery to request a return.

To qualify for a valid return:

  • The product must remain in its original, unused, and unwashed condition.

  • All original tags, labels, packaging, and protective seals must be intact (especially important for personal hygiene and bath products).

  • You must provide a valid order confirmation, receipt, or proof of purchase.

2. Initiating a Return

To start a return request, please email our support team at:

👉 service@nengflow.com

Next Steps Once Approved:

  1. Our team will issue an official Return Merchandise Authorization (RMA) along with a prepaid return shipping label.

  2. You will receive step-by-step instructions specifying where and how to send your package.

⚠️ Important Note: Packages mailed back to us without prior authorization and a valid RMA label will be rejected and returned to sender.

3. Damaged, Defective, or Wrong Items

Please examine your parcel immediately upon arrival.

If you receive a damaged, defective, or incorrect item, please notify us within 72 hours of delivery via service@nengflow.com with clear photos or videos of the issue. We will review the report and arrange a free replacement or full refund right away.

4. Non-Returnable & Excluded Items

Due to strict hygiene, safety, and operational standards, certain categories cannot be returned:

  • Opened Personal Care & Hygiene Items (e.g., used sponges, body brushes, opened bath oils, or unsealed personal towels)

  • Customized, Made-to-Order, or Personalized Merchandise

  • Clearance, Final Sale Items, or Gift Cards

  • Original Express Shipping Fees Paid at Checkout

If you are uncertain whether a specific product qualifies for a return, please reach out to us before sending it back.

5. Exchanges

For the fastest resolution and to secure your preferred item before stock runs out:

  1. Follow the steps above to return the original item.

  2. Once your return is authorized and shipped, place a new order directly through our store.

6. European Union 14-Day Right of Withdrawal

For orders delivered to addresses within the European Union, customers hold the legal right to cancel or return their purchase within 14 calendar days of delivery, for any reason and without penalty.

Requirements:

  • The item must be unused, unwashed, with all original tags and packaging intact.

  • Proof of purchase is required.

7. Processing Refunds

Upon receiving and inspecting your returned package at our fulfillment center, we will send an email notification regarding the approval or rejection of your refund.

  • Approved Refunds: Credit will automatically be issued to your original payment method within 7 to 10 business days.

  • Processing Delays: Please remember that financial institutions and credit card providers may require additional time to post funds to your account.

If more than 15 business days have elapsed since your refund approval email and you have not received the funds, please contact us at service@nengflow.com.

8. Authorized Return Center

All returns must be pre-authorized before shipping. Packages sent directly to our administrative office without approval will not be accepted.

Foamnest™ Administrative Office:

18400 Colima Rd,

Rowland Heights, CA 91748

United States